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Returns & Exchanges

How do I place a return or exchange?

We're sorry you didn't love your BeautySphere product. Please reach out via [email protected], our Facebook page, or give us a call at 1 (844) 301-1776 with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry— BeautySphere packages don’t include return slips. Just reach out to [email protected] and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving the order. Order # must be provided to place a return.

You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at [email protected], give us a call, or message us on Facebook, and we'll help you place the return. 

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at [email protected], through our Facebook page, or 1 (844) 301-1776 and we’ll be sure to get you the right product you ordered!

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