FREE SHIPPING USA/CAN OVER $30 | FREE SHIPPING WORLDWIDE OVER $50 

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FAQ

Do you Ship Worldwide?

Yes, we ship to all countries around the world. Shipping costs and taxes may vary and may be applied to your country. The Shipping costs will be calculated in the checkout after completing your Address info. 

NOTE: Take advantage of Free Worldwide Shipping if you spend over $30!  

How long will my order take to deliver?

Orders are processed next day, and 3 days to Ship within the United States. 

Canada 3 - 5 Days 

Australia and Worldwide 7 - 10 Days 

Shipping times are only estimates and cannot be guaranteed.

Your order will be delivered to you by either USPS service or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not at home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

What are my payment options?

We accept payments by Visa, Mastercard, American Express, Discover Card, and Paypal.

 

How Secure is your site?

BeautySphere.co uses the Shopify platform, trusted by over 500,000 businesses worldwide, find out more about Shopify's PCI security compliance here. BeautySphere processes credit card payments using Authorize.net payment gateway. Authorize.net is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Authorize.net to prevent fraud. BeautySphere also allows payments to be made by Paypal, a worldwide trusted third party payment provider. 

 

Can I amend my order?

We try and process orders next day to make sure you receive them as soon as possible. You can amend your order as much as you would like before you click “complete order” but after this point you may not be able to make adjustments if we have already shipped out your package. However, please email [email protected], message our Facebook page, or call our customer service department at 1 (844) 301-1776 and we may be able to make the adjustment if we have not yet shipped out the product. 

 

What if I received a Defective or Incorrect Item?

We are terribly sorry if this has happened. We would like to sort out any problems immediately. If you need to exchange the defective or incorrect item, send us an email at [email protected], message our Facebook page or call our customer service department at 1 (844) 301-1776

 

Where will my order be shipped from?

Our fulfillment centre is located in Florida, USA.

 

What should I do if I have provided the incorrect shipping details? 

Please contact us immediately if you noticed that your shipping details are incorrect.

NOTE: that we are unable to make any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee. Do ensure you update us via email with the correct and complete address as soon as you can.

 

Will I have to pay for additional taxes or duties on my order?

You will be liable for all import duties, customs and taxes applicable to your order.

As items are shipped to you from our USA warehouse, you may have to pay customs fees that are applicable to your parcel upon upon pickup. Please be aware that BeautySphere.co does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by us, please contact your local customs office to find out more information if you are unsure of the charges.

 

Why isn't my Discount Code working properly?

Please note that active discount codes do not apply to sale items that have been further reduced. Discount codes only apply to regular and non-sale items.

Some discount codes are only applicable to specific collections, please review the terms of the Discount for further information. 

If you believe the Discount Code is not working properly please contact our customer service at [email protected], on Facebook Messenger, or call us at 1 (844) 301-1776. 

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